Refund policy
Return Policy
At Alebry's Candles, we are committed to delivering high-quality products. Due to the nature of our handcrafted items, we only accept returns or offer refunds if the items are damaged or defective upon arrival.
1. Damaged or Defective Items:
- If your item arrives damaged or defective, please contact us with photos of the product and packaging as soon as possible.
- We will look at the situation and arrange a replacement or refund as appropriate.
2. How to Report Damaged or Defective Items:
- To report a damaged or defective item, please contact us via email as soon as possible after receiving your order.
- Could you provide your order number and attach clear photos of the damaged or defective item and its packaging?
Thank you for choosing Alebry's Candles. We strive to ensure the satisfaction of our customers, and we appreciate your understanding of our return policy. If you have any questions or concerns, please get in touch with us at info@alebryscandles.com
At Alebry's Candles, we are committed to delivering high-quality products. Due to the nature of our handcrafted items, we only accept returns or offer refunds if the items are damaged or defective upon arrival.
1. Damaged or Defective Items:
- If your item arrives damaged or defective, please contact us with photos of the product and packaging as soon as possible.
- We will look at the situation and arrange a replacement or refund as appropriate.
2. How to Report Damaged or Defective Items:
- To report a damaged or defective item, please contact us via email as soon as possible after receiving your order.
- Could you provide your order number and attach clear photos of the damaged or defective item and its packaging?
Thank you for choosing Alebry's Candles. We strive to ensure the satisfaction of our customers, and we appreciate your understanding of our return policy. If you have any questions or concerns, please get in touch with us at info@alebryscandles.com